Repairs Satisfaction Framework
One of our five values is “Customer Focus”, and we believe our customers are at the heart of everything we do. As valued residents, we have noted your feedback that repairs and maintenance is a high priority area for improvement. To address this, we have created a Repairs Satisfaction Framework which will help inform and improve our maintenance services and we want your voice to guide our continuous improvement. When repairs and maintenance is being done at your property, we will send you a SMS asking for feedback. The SMS will include a link to a short online survey where you can tell us how we went. On the right, is an example of an SMS you may receive.
Reminder about reporting repairs
If something needs to be repaired in your home, but is ‘non-urgent’, please fill in the request form here on our website and someone from Link Wentworth will call you back.
If you don’t have access to the internet or have any issues filling out the form online, please call Link Wentworth to report the repair on the following numbers:
Chatswood Hub: 9412 5111
Penrith Hub: 4777 8000
Make sure you notify Link Wentworth as soon as possible when you identify a maintenance issue. If your issue requires an ‘emergency’ or ‘priority’ repair, please call Link Wentworth as soon as possible. For emergencies involving gas leaks, flooding, storm or fire damage, please contact 000 immediately.
You can read about the different types of repairs in the table below.
| Emergency repairs | |
| Problems that immediately threaten your health, safety or security and need prompt action. | Examples: • Burst water pipe • Flood or sewer overflow • Gas failure or breakdown • Dangerous electrical fault |
| Priority repairs | |
| Problems that threaten your safety or security. | Examples: • Faulty smoke alarms • Blocked drains • Roof leak • Sewer blockages • No hot water |
| Non-urgent repairs | |
| Repairs which don’t threaten your safety or security but can’t wait for planned works. | Examples: • Missing fly screen • Window lock or latch won’t lock |
For more information, please see our Repairs and Maintenance page or our Social Housing Tenant Handbook
This article originally appeared in the December 2022 edition of Link Wentworth’s resident newsletter
Link Wentworth wishes to acknowledge the Traditional Custodians of the Land on which we work and pay our respect to the Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people.