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Link Wentworth

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COVID-19 Update: Important changes to our services

COVID-19 Update: July 2021

Due to the COVID-19 pandemic and Greater Sydney lockdown, Link Wentworth is taking action to protect our clients, staff and the community. We are committed to providing you with services through this period.

The NSW Health website remains the best place for the most up to date information on COVID-19 and this can be accessed at: https://www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus.aspx.

For information about latest cases: https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

Important update for Affordable Housing tenants: 21 July 2021

We want to make sure that you can sustain your home. Continuing to pay your rent is a really important step in keeping your home. We want to assure you that Link Wentworth won’t be increasing your rent due to COVID-19.

However, your rent may increase if there is a change to your household income, for example someone moves in, someone has started working or Centrelink payments have changed. You will still need to advise Link Wentworth and fill in an Application for a Rental Subsidy Form.

What if I lose my job, or have my work hours cut back?

If you are in hardship due to COVID-19, such as you or someone in your household has lost your job or had your work hours reduced, or if you have COVID-19 or are caring for someone with COVID-19, please let us know as soon as possible. We are here to help you.

What paperwork do I need to provide Link Wentworth?

We need you to send the following to us so we can complete your rent reassessment:

  • Payslip or bank statements showing reduced income
  • Documentation from an employer showing job termination/ stand-down or reduced hours
  • Centrelink confirmation of eligibility for financial assistance
  • Medical certificates

We will complete the reassessment as quickly as possible and once complete, we will issue you with a letter confirming the change. This may be backdated to the date that you first made contact with Link Wentworth.

What if I am having difficulties paying my rent?

If you are having difficulty paying your rent, please talk to your Client Service Officer or Housing Manager as soon as possible. They will work with you to see if we can find a solution.

Please understand we may have to work with our owners to come to an agreement that works for both parties. If you meet the eligibility criteria and can provide the evidence, please contact us to discuss your options.

We want to help you avoid owing money for rent.

How we have responded to COVID-19

We ask that you contact us via phone or email, if you can. Our Chatswood, Katoomba, Windsor and Lithgow offices will be closed until further notice.

If you need to come into our Penrith or West Ryde office, please make an appointment where possible as we have less staff working from offices. The doors will be closed but our staff will be there to assist. Our staff will ask you some screening questions.

Anyone who is homeless or is experiencing a housing crisis will be assisted by phone, in our office or through outreach services using COVID-19 protocols.

Masks mandatory in apartment building common areas from 13 July

 As of 13 July, it is mandatory to wear a face mask in apartment building common areas across Greater Sydney. This means you must wear a mask when you are in your complex’s:

  • stairwell
  • lift
  • lobby
  • corridor
  • laundry

It includes anywhere in your building that is not your apartment. This rule also applies to the Blue Mountains, Central Coast, Shellharbour and Wollongong areas. For more information, visit https://bit.ly/3i17FvT

All non-essential Client Service Visits postponed

  • All non-essential face-to-face meetings or visits are postponed until further notice. Our staff will contact you via phone.
  • Open homes and property viewings are postponed and by appointment only 
  • All community events will be rescheduled or converted to online meetings if possible.

Repairs and Maintenance

  • We will continue to respond to emergency maintenance calls.
  • We will reschedule non-urgent work until after lockdown.
  • Common area cleaning will continue as normal, including any other compliance-related maintenance such as smoke alarms.
  • We will continue to monitor the advice from the government.

I’m no longer working, what should I do?

If your income has gone down (either because of a loss of work due to COVID-19 or for any other reason) please contact us. Social housing tenants can request a review—see our policies Chatswood Hub/ Penrith Hub. Contact us on the numbers below.

We also know that things are changing fast

We will stay in contact with you through SMS, email, social media or through our website. Our staff are still contactable during business hours via phone or email, and we are here to respond to your needs. You can also phone our Chatswood Hub on 9421 5111 from 9am to 5pm or our Penrith Hub on 4777 8000 between 8:30am and 4.30pm or email us on enquiries@linkwentworth.org.au

Stay safe and keep an eye out for information on how to protect yourself during this outbreak.

This information was updated at 1pm, 21 July 2021.

Our Chatswood Hub

Our Penrith Hub