With Geoff Walker.
Hey folks, this is my write-up of the fabulous Service Improvement Group – SIG. Formerly the ‘Service Improvement Working Group’ [SIWG], now with a far sexier acronym. You can really dine out on “SIG”:
Q: “What have you been up to?”
Me: (airily) “Oh, a spot of work for the SIG”
KGB can take a ticket and wait in line.
So what, you ask, is SIG?
SIG is a discussion between Link Wentworth clients and staff. We go over chronic issues, particularly focused on the delivery of service to clients.
It is a detailed conversation. Every three months, the group surveys 2-3 issues. Last meeting, we looked at reducing the workload of Tenancy Managers. Theirs is a high volume, challenging job, so efficiencies should reduce time and improve the quality of service calls.
We talked about: reducing paperwork; delegating calls to other staff; employing more managers; and improving the computer system.
SIG draws membership from the TAG (Tenants’ Advisory Group). All residents can join TAG – you can email communityprograms@linkwentworth.org.au or talk to your Tenancy Manager.
Why do I work for SIG? Well firstly, its sexy. We say what we think is wrong with things. We tell people what to do about it. Then they make up their own minds – but we come back, because it’s great to advocate for stuff you believe in that makes things better for your fellow resident.
